Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Transafty Courier and Express Service is a brand new on-demand dispatch service. We currently operate in Lagos, Nigeria, and are looking to expand to other cities in the country soonest. With over 5 years of on-field experience, TRANSAFTY has distinguished itself as a key player in the logistics space. Transafty uses the power of technology to solve logistics and transportation issues and to create economic opportunities for young Africans of promise. Our team of professionals make sure that every delivery is processed properly and meets the specified business requirements and at agreed timelines.

Certainly! Once your shipment is picked up, you receive a link allowing you to track your shipment in real time!

 

Our boxes are designed to hold 25 kg maximum at a time.

Yes! Shipment delivered by our riders benefit from Goods in Transit insurance for a value of up to 500,000 Nairas or equivalent.

Our operating hours run from Monday to Saturday – 8am to 5pm

You can always call to cancel any order at least two hours before the agreed time of pickup or drop off.

At the moment, you are not able to edit delivery orders. In case you want to add any details to your order or change the addresses, we advise you to cancel the entire order and place a new one with the right details.

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